Hi Susan, The problems are random with the current stock of Natural Ophthalmics Eye drops and the patients do seem to “get it” once taught properly to gently squeeze and hold bottle perfectly upright.
We have contacted the Brand and they said the dropper bottle is not performing as expected. The patients complain that the bottle is too difficult to squeeze. And you all are correct. There are problems that we did not expect and we are taking action to figure out why Aptar recommended such a poorly performing product.
The brand is working to resolve the bottle issue and the new stock will be arriving with a new bottle soon.
We are honoring you a 30% discount for the trouble.
Your satisfaction is our top priority, always!
ViTaHeals Customer Care