FAQ

General Questions

No. We are a distribution center. The products in our catalog, including those from the PureFormulas brand, are produced by third-party vendors.

Unfortunately, we cannot provide a specific date for when a product will be back in stock. However, you can always submit your email address to receive a notification when the product becomes available. Please note that providing your email for out-of-stock products will not sign you up for our promotional emails.

EXP=Date of expiration, MFG/MFD/DOM=Manufactured dates (these dates can mean the product expires in 2 or more years from this date)

Emails and voicemails are addressed in the order they are received, typically within 24 hours during business days. Most of the time, we respond within an hour!

Shipping

Only if an order is over $500, in which case UPS/USPS requires a signature.

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The shipping timeline will depend on the selected shipping method.

The delivery time will vary based on the option you choose during checkout. A replacement or refund can be processed after the selected shipping time frame has elapsed.

Each order concludes with an order confirmation page and email that includes the shipping and billing information. You will need to place a new order to have it sent to the correct address. If the incorrectly shipped order is returned to us, we can process a refund or reshipment.

Payment

Unfortunately, our current systems do not support the use of multiple credit cards for a single order. You must pay the order with one credit card.

We accept all major U.S. credit cards and PayPal. However, we do not accept international credit cards or cards with international billing addresses.

Typically, duplicate charges on your credit card or PayPal for the same amount and order number indicate a pending authorization that should automatically clear within 72 hours. If the charge remains in your account after this time or if it settles, please reach out to our Customer Happiness team, available Monday through Friday from 9 AM to 7 PM EST.

Returns

Simply contact our Customer Happiness team for a prepaid shipping label (the cost of your return is on us.)

100% refund will be issued on your unopened item(s) returned within 30 days of purchase.


Items must be returned in the same or comparable condition as they were received.


Opened returned products will be discarded, and no refund or credit will be provided.


Refrigerated products are non-refundable and cannot be returned.

Once your returned item is received and inspected, we will send you an email confirmation of receipt. You will then be notified of the approval or denial of your refund request.

If approved, a 20% restocking fee will be deducted, and the remaining amount will be credited to your original payment method. The refund will be processed within a 14 days, depending on your payment provider.

None: For defective products, this applies when the item is incorrect, damaged during shipping, or defective in any other way. Customer don't need to return the item if it not usable.

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