General Questions

No. We are a distribution center. The products in our catalog, including the PureFormulas brand products, are manufactured by third party vendors.

Unfortunately, we do not have an exact date on when a product is going to be back in stock. However, you can always provide your email address to be notified when the product is available. Note that providing your email address for out of stock products will not register you for our promotional emails.

EXP=Date of expiration, MFG/MFD/DOM=Manufactured dates (these dates can mean the product expires in 2 or more years from this date)

The Emails and voicemails are answered in the order received, within 24 hours of receipt, during business days. Most of time we reply with in an hour!


Only if an order is over $500, in which case UPS/USPS requires a signature.

This would depend on the shipping method selected. However, most of the packages ship same day or next day if we receive the order after 12.00 PM CST.

This depends on the time frame chosen during checkout. A replacement or refund can be processed after the time frame of the chosen shipping has passed.

Orders that are placed online cannot be replaced or refunded if an incorrect shipping address is listed. Each order concludes with an order confirmation page and email detailing the shipping and billing information. You will be required to place a new order to be shipped to the correct address. If the incorrect order is shipped back to us, a refund or reshipment can be done.


Unfortunately at the moment, our systems do not allow for the use of multiple credit cards on a single order. You must pay the order with one credit card.

We accept all major US credit cards and Paypal. We do not accept international credit cards, credit cards with international billing addresses.

Usually, duplicate charges in your credit card or Paypal for the same amount and order number represent a pending authorization that should disappear automatically within 72 hours. If the charge remains in your account after this period or if it settles, please contact our Customer Happiness team Monday through Friday from 9am to 7pm EST.


Simply contact our Customer Happiness team for a prepaid shipping label (the cost of your return is on us!

• 100% refund will be issued on your unopened item(s) returned within 30 days of purchase.
• Items must be returned in the same (or similar) condition in which they were received.
• Opened returned products will be discarded and no refund or credit will be issued.
• Refrigerated products are non-refundable and cannot be returned. Examples include, but are not limited to, probiotics.

To protect our employees'safety, please note that all returns will be held temporarily for 14 days after they are received. Currently, refunds may take up to 21 days to process. We thank you for your patience.

None: For defective products, this happens when the product is incorrect, damaged by the carrier, or defective in another way. Customer dont need to return the item if it not usable.