At HNF Depot LLC, operating as VitaHeals.com, we are committed to ensuring a seamless shopping experience from order to delivery. Here’s a quick guide to our shipping options and processes:
Shipping Options
Economy Shipping
- Cut-off Time: 5:00 PM (EST), Monday-Friday
- Processing Time: 1-2 business days
- Transit Time: 4-6 business days
- Total Delivery Time: 5-8 business days
- Cost: Free
Standard Shipping
- Cut-off Time: 5:00 PM (EST), Monday-Friday
- Processing Time: 1 business day
- Transit Time: 2-3 business days
- Total Delivery Time: 3-4 business days
- Cost: $8.95
Shipping Partners
We partner with trusted carriers, including UPS, FedEx, and USPS, to ensure prompt and reliable delivery.
Order Tracking and Confirmation
- Order Confirmation: After you place an order, you will receive an email confirmation with purchase details and estimated delivery time.
- Tracking: Once your order ships, a tracking number will be emailed to you. Use it to monitor your shipment’s progress on the carrier’s website.
- Delivery Updates: Stay informed with notifications for shipping and delivery status updates.
Shipping Restrictions
- Domestic Shipping Only: We currently ship only within the United States.
- No P.O. Boxes: Orders require a valid street address.
- Restricted Items: Certain items may have shipping restrictions based on size, weight, or hazardous material regulations.
Handling Lost or Damaged Packages
- Lost Packages: If your order is lost or delayed, contact our support team for assistance.
- Damaged Items: If you receive damaged items, please contact us within 48 hours. Include photos of the damage for a swift replacement or refund.
Thank You for Choosing VitaHeals.com!
Our team is here to ensure your orders arrive on time and in top condition. If you have questions or need support, please reach out—we’re here to help every step of the way.